SYNCRONYS is a not for profit organization established in 1990, aimed to improve New Mexico's healthcare for all New Mexicans


Welcome to SYNCRONYS the State of
New Mexico's Health Information Exchange (HIE)

Healthcare coordination, accessing and sharing data is critical
to improving wellness for all New Mexicans

SYNCRONYS provides a statewide Health Information Exchange (HIE) that allows authorized healthcare professionals, to access the patient’s health history in one centralized record. An average person sees 18 different doctors in his or her lifetime, without an HIE vital patient history can get lost in the shuffle. Data sharing improves quality of care, decreases healthcare cost and improves the chances of saving lives by providing real-time, coordinated patient data.



The CMS conditions of participation for hospitals - including psychiatric hospitals and critical access hospitals (CAH) - require a means to notify downstream providers of admissions and discharges. SYNCRONYS has partnered with Collective Medical to add a new program to its platform to full ensure its client partners meet and exceed both the letter and the spirit of these new requirements.



With this funding from the New Mexico Human Services Department SYNCRONYS is able to provide support for an interface and workflow integration to become a full data provider to the state health information exchange. The involvement of your health care facility will improve the HIE for health care providers and patients throughout New Mexico.



  1. Clinical Portal Access
    • Aggregated Longitudinal Clinical Record
    • Access to Prescription Drug Monitoring Program
    • Access to Quality Diagnostic images
    • Patient Alerts and Event Notifications
    • High Value Use Cases
    • Data Analytics and Insights
  2. Interoperability Solutions
  3. Direct Secure Messaging
  4. Public Health Reporting

Value added:

High Value Use Cases
Customizable Data Analytics Dashboards
Interface and Workflow Integration

how it works


The New Mexico Solution integrates with the hospital EHR to automatically deliver required event notifications to identified primary care and post-acute providers—without the need to change existing workflows.

  1. A patient arrives at a hospital that utilizes Collective Medical’s event notification service. The hospital follows its standard registration processes, and an ADT message containing the patient’s demographic information, primary care provider, post-acute relationship(s), and encounter specifics is delivered to Collective.

  2. Collective normalizes the incoming ADT message and merges the data with an existing patient profile if one exists. Collective’s intelligent analytics review the encounter information to see if any entities on the network who are utilizing Collective’s other programs— Emergency Department Optimization, Substance Use Disorder Support, Behavioral Health Coordination, Patient Safety and Workplace Violence Prevention, Readmissions Reduction, or Bundled Payment Coordination—are positioned to influence outcomes for the patient.

    The message is analyzed to determine whether a do not notify or patient opt-out flag has been added by the hospital. If so, notifications are not sent to downstream providers, and the encounter along with the reason a notification was not delivered is logged in the platform for future audit reporting.

  1. The information provided in the ADT message is utilized to identify the patients’ preferred primary care (or other relevant) provider and the patient’s post-acute care providers in either NPPES or within Collective’s own provider directory service and attempts to deliver the notification according to each entity’s previously selected preferred delivery method.

    If the recipient has not previously selected a preferred delivery method, the notification will be held in a queue for one week or until a preferred delivery method is chosen. If one is not selected within the holding period, the notification will be delivered according to the hospital’s indicated delivery method.

  2. Notifications are delivered to recipients according to their preferred delivery methods. The notifications sent are logged, and read receipts are tracked for future reporting.

    Audit logs are created for program participants at regular intervals, formatted according to CMS requirements.