A patient arrives at a hospital that utilizes Collective Medical’s event notification service. The hospital follows its standard registration processes, and an ADT message containing the patient’s demographic information, primary care provider, post-acute relationship(s), and encounter specifics is delivered to Collective.

Collective normalizes the incoming ADT message and merges the data with an existing patient profile if one exists. Collective’s intelligent analytics review the encounter information to see if any entities on the network who are utilizing Collective’s other programs— Emergency Department Optimization, Substance Use Disorder Support, Behavioral Health Coordination, Patient Safety and Workplace Violence Prevention, Readmissions Reduction, or Bundled Payment Coordination—are positioned to influence outcomes for the patient.

The message is analyzed to determine whether a do not notify or patient opt-out flag has been added by the hospital. If so, notifications are not sent to downstream providers, and the encounter along with the reason a notification was not delivered is logged in the platform for future audit reporting.