The healthcare organizations connected to SYNCRONYS find and retrieve their patient information with near-instantaneous access. The benefits SYNCRONYS furnishes to the medical community and patients include elevating quality of care, cost reduction and efficiency. SYNCRONYS provides a complete picture of a patient’s health history, allowing for a more accurate diagnoses to be made, and potential health risks identified. Data is delivered in a wide variety of methods designed to fit the needs of the customer. We offer a clinical portal view of integrated data with an easy-to-navigate user interface (much nicer than digging through CCD/CCDAs). Log on from any browser, single sign-on, and real-time HL7 event notification, Direct Secure Messaging with attachments, and more! Select a tab below to learn more about our solutions.
Clinical Portal – Access to the clinical portal includes a network that brings together information from participating organizations’ clinical information systems, including electronic health records, and provides the ability for participating organizations’ authorized providers and support staff to securely access patient care information across the New Mexico community. Health information is exchanged electronically, privately, and securely consistent with HIPAA.
Advanced Directives – Access Advance Directives and MOST forms directly within the clinical portal so providers can quickly honor patient wishes, improve emergency decision-making, and reduce delays in care.
Diagnostic Quality Images – View and securely share diagnostic-quality radiology images directly through the clinical portal, helping reduce duplicate testing and accelerate treatment decisions.
Patient Alerts & Event Notifications – Receive real-time notifications when patients are admitted, discharged, or seen in the emergency department, so your team can intervene earlier and improve care coordination.
Out-of-State Records – Get a more complete picture of your patients, even when care occurred outside New Mexico. Through SYNCRONYS’ connection to the national eHealth Exchange, participating organizations can securely access records from providers across the country – including the VA and Department of Defense – directly within the clinical portal. This reduces gaps in information, avoids unnecessary repeat testing, supports continuity of care, and improves decision-making for patients receiving treatment in multiple locations.
MCOs & Payers – SYNCRONYS supports and contracts with all MCOs throughout New Mexico, including those awarded under Turquoise Care, the New Mexico Medicaid Managed Care program that began July 1, 2024. MCOs and Payers include Blue Cross and Blue Shield of New Mexico, Molina Healthcare of New Mexico, Presbyterian Health Plan, and UnitedHealthcare Community Plan, as well as Presbyterian Health Plan for Medicare Advantage Marketplace.
At point of care SYNCRONYS:
To support population health, SYNCRONYS is used to analyze aggregated health data across a population, enabling both health care providers and public health officials with the New Mexico Department of Health, to identify trends, target interventions, and monitor disease outbreaks.
Priority programs and initiatives SYNCRONYS currently supports in New Mexico are behavioral health, prenatal health care and the treatment of Hepatitis C.
The benefits SYNCRONYS provides to the medical community and patients through our solutions include improved quality of care, cost reduction and efficiency. The clinical portal offers a comprehensive picture of a patient’s health history, allowing for more accurate diagnosis, and identification of potential health risks.
Using SYNCRONYS:
Dedicated Team – Quality data is crucial for patient care, decision-making, outcomes, and more. SYNCRONYS has a dedicated Data and Analytics team who work continuously to build and expand the data quality of the HIE and improve the usability of the data.
Validated Data Streams – In 2024 the National Committee for Quality Assurance (NCQA) validated data streams from Presbyterian Medical Services, Presbyterian Healthcare Services, and University of New Mexico Health, allowing SYNCRONYS to offer them as standard supplemental data to Managed Care Organizations (MCOs). SYNCRONYS will also participate in the July DAV cohort in 2025.
Health Equity Map – This application allows users to analyze global and attributed populations. It includes super filters to group related diagnosis codes for filtering, and incorporates over 150 publicly available data sets, which can be overlaid and combined with patient-specific data for a comprehensive picture of health and disparities in any region. The HEM also includes the following use cases to help users make the most of the data: Population Health, Access to Service, Children and Adolescent Health, Maternal Health, Behavioral Health, Community Health Indicators, Quality Metrics, and MCO Comparison.
Behavioral Health Dashboard – SYNCRONYS aggregates data to create actionable behavioral health dashboards, allowing providers to make targeted interventions and improve patient outcomes.
Public Health Reporting – SYNCRONYS has been authorized by the New Mexico Department of Health to provide Lab Results reporting and Syndromic Surveillance reporting to the New Mexico Department of Health for New Mexico Hospitals.
Syndromic Reporting – The National Syndromic Surveillance Program is used by the CDC to anonymously track public health via diagnostic information collected from Emergency Departments and is being expanded to include inpatient and outpatient visits from both hospital and non-hospital entities. SYNCRONYS collects and maintains a database of this data for the New Mexico Department of Health and forwards an anonymized dataset to the CDC.
Disease Reporting – The New Mexico Electronic Disease Surveillance System is used by the New Mexico Department of Health to collect laboratory-reported diseased such as COVID, Flu, Salmonella, and Measles. SYNCRONYS collects and maintains a database of this data for NMDOH and forwards specific portions of it to them for statistical analysis and contact tracing.
SYNCRONYS connects with participating organizations to both obtain the organization’s data and to provide the organization with access to data within the clinical portal.
Data is provided to SYNCRONYS via APIs – Primarily set up to pull data from SYNCRONYS
Data is provided to SYNCRONYS via APIs – Primarily set up to pull data from SYNCRONYS
SYNCRONYS customers access data within the clinical portal with ease through:
This application allows users to analyze both global and attributed populations, and contains over 150 publicly available data sets. These can be overlaid and combined with patient-specific data for a comprehensive picture of health and disparities in any region, enabling providers to plan targeted interventions.
Provides a concise review of maternal health for patients identified as pregnant, including general clinical characteristics that may assist with pregnancy risk stratification.
Providing relevant patient-specific alerts and information to hospitals drives improved decision making in the ER. Emergency Department Optimization opportunities include ensuring the ER staff has access to critical information.
SYNCRONYS delivers hepatitis C insights through the clinical portal, providing enhanced value to address the prevalence of hepatitis C virus in New Mexico. This insight includes the patient’s hepatitis C status along with comprehensive laboratory results.
Hospitals, Substance Use Disorder treatment providers, and ambulatory clinics can collaborate to improve care coordination and patient care for those affected by SUD.
Surface awareness enables collaboration for patients with mental health needs across both acute and ambulatory settings, allowing for improved outcomes.